Troubleshooting

Common Issues

No Audio

1. Check browser microphone permission settings
2. Verify device volume settings
3. Ensure microphone is not being used by other applications

No Video

1. Check browser camera permission settings
2. Ensure camera is not being used by other applications
3. Update camera drivers

Unstable Connection

1. Test internet connection speed
2. Switch from Wi-Fi to wired connection if possible
3. Clear browser cache

Support Contact

For technical issues or questions, please feel free to contact us:

• Support Email: [email protected]
• Business Hours: Weekdays 9:00-18:00 (JST)
• FAQ: Frequently Asked Questions